TERMS OF SERVICE

Last Updated: 2 October 2026

Welcome to ThreadRush. These Terms of Service ("Terms") govern your use of our website, online store, and services. By accessing our website or purchasing products from us, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. ABOUT OUR STORE

ThreadRush is an online retail store offering technology products, gadgets, accessories, and other consumer products to customers internationally.

We reserve the right to update, modify, or discontinue products, services, prices, or website features at any time without prior notice.

2. ELIGIBILITY

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide to us is accurate and complete.
• You will use our website only for lawful purposes.
• You will not use our website to engage in fraudulent, abusive, or unlawful activities.

If you are purchasing on behalf of another person or business, you confirm that you have authority to do so.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

• Product colours may vary depending on your device or screen.
• Product dimensions may have minor variations.
• Product packaging may occasionally differ from images shown.
• Manufacturers or suppliers may make changes to product specifications or packaging.
• Product availability may change without notice.

We reserve the right to correct errors or inaccuracies and to update product information where necessary.

4. PRICES AND PAYMENTS

All prices displayed on our website are subject to change without notice.

The applicable price is the price displayed at the time you place your order.

You agree to provide accurate billing and payment information when placing an order.

We reserve the right to refuse, cancel, or limit an order where we reasonably suspect:

• Fraudulent activity;
• Unauthorised payment;
• Incorrect pricing;
• Unusual purchasing activity;
• Product availability issues; or
• Other circumstances that may create a security or operational risk.

Where an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund and Returns Policy.

5. ORDER ACCEPTANCE

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to accept or decline an order for legitimate reasons, including product availability, payment issues, suspected fraud, pricing errors, or shipping restrictions.

Once your order has been accepted and payment has been successfully processed, we will make reasonable efforts to fulfil the order.

6. SHIPPING AND DELIVERY

We ship products to eligible international destinations.

Estimated delivery times may vary depending on:

• Destination country;
• Product availability;
• Supplier processing times;
• Shipping method;
• Customs procedures;
• Public holidays;
• Weather or other circumstances beyond our reasonable control.

Delivery estimates are therefore estimates and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays caused by incorrect addresses, customs procedures, carrier delays, or circumstances outside our reasonable control.

7. CUSTOMS, IMPORT DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.

Customers are responsible for understanding and complying with applicable import requirements in their country.

8. RETURNS, REFUNDS AND CANCELLATIONS

Our returns and refunds are governed by our separate Refund and Returns Policy.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

Where applicable law provides customers with mandatory rights or remedies, those rights will continue to apply.

Please review our Refund and Returns Policy before completing your purchase.

9. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, materially different from the product ordered, or otherwise affected by an issue covered by applicable consumer law, please contact us as soon as reasonably possible.

We may request:

• Your order number;
• Photographs or videos of the product;
• Photographs of the packaging;
• A description of the issue; and
• Other information reasonably required to investigate the matter.

Where required by applicable law, we will provide the appropriate remedy.

10. PRODUCT SAFETY

Customers are responsible for using products according to the manufacturer's instructions and intended purpose.

Certain products may require specific handling, installation, charging, maintenance, or operating procedures.

You should read and follow any safety instructions supplied with a product.

We are not responsible for damage resulting from misuse, unauthorised modification, improper installation, negligence, or use contrary to the manufacturer's instructions, except where applicable law provides otherwise.

11. ELECTRONIC PRODUCTS AND BATTERIES

Some products may contain batteries, electronic components, chargers, or other electrical components.

Customers should use the supplied equipment and accessories according to the manufacturer's instructions and applicable safety requirements.

Do not modify, dismantle, or misuse electronic products.

Where applicable, customers are responsible for following local requirements concerning the disposal or recycling of batteries and electronic equipment.

12. INTELLECTUAL PROPERTY

All content appearing on our website, including but not limited to:

• Logos;
• Brand names;
• Product descriptions;
• Images;
• Graphics;
• Website design;
• Text;
• Videos;
• Software; and
• Other materials

may be owned by or licensed to threadrush and may be protected by intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without our prior written permission, except where permitted by law.

13. USER CONTENT

If you submit reviews, photographs, videos, comments, testimonials, or other content to us, you confirm that you have the necessary rights to submit that content.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, offensive, fraudulent, or otherwise inappropriate.

14. PROHIBITED USE

You may not use our website to:

• Commit fraud;
• Violate applicable laws;
• Attempt to gain unauthorised access to our systems;
• Introduce malicious software;
• Interfere with website security;
• Scrape or copy our website content for unauthorised commercial purposes;
• Impersonate another person or business;
• Abuse promotional offers;
• Submit false information; or
• Engage in activities that could harm our business, customers, website, or service providers.

15. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites, payment providers, shipping companies, suppliers, applications, or other services.

We do not control third-party services and are not responsible for their independent policies, content, availability, or practices.

Your use of third-party services may be subject to their own terms and policies.

16. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available;
• Error-free;
• Secure;
• Free from interruptions; or
• Free from technical problems.

We may temporarily suspend or modify the website for maintenance, upgrades, security reasons, or other legitimate purposes.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ThreadRush  will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms affects mandatory consumer protections or statutory rights applicable to you.

18. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless [ThreadRush], its owners, employees, contractors, service providers, and business partners from claims, losses, liabilities, or expenses arising from your unlawful use of our website, violation of these Terms, or misuse of our products.

19. PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

20. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When changes are made, the updated version will be posted on this page together with the updated "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. GOVERNING LAW

These Terms will be governed by the laws applicable to SOUTHAFRICAN LAW, subject to any mandatory consumer protection laws that apply to customers in their country of residence.

Where applicable, consumers retain any mandatory rights provided by the laws of their jurisdiction.

22. CONTACT US

If you have questions about these Terms, your order, or our services, please contact us:

Business Name: [ThreadRush]
Email: threadrush.civarc@gmail.com
Website: www.threadrush.store
Business Address: 211 matsie street
Country: SouthAfrica