We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at threadrush.civarc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at threadrush.civarc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at threadrush.civarc@gmail.com.

THREAD RUSH — INTERNATIONAL RETURN & REFUND POLICY

Effective Date: 1 October 2026

At Thread Rush, we are committed to providing customers worldwide with quality products and a reliable online shopping experience. By placing an order with Thread Rush, you acknowledge and agree to the terms of this Return & Refund Policy, subject to any mandatory consumer rights applicable in your country.

1. Order Cancellation & Refund Period

Customers may request cancellation of an order and a refund within 3 calendar days of the payment date, provided that the order has not already been processed, shipped, or otherwise fulfilled.

To request a cancellation, customers must contact Thread Rush through our official customer-service channel and provide:

• Full name

• Order number

• Email address or phone number used for the order

• Reason for cancellation

Once the cancellation is approved, the eligible refund will be processed to the original payment method where possible.

2. Grace Period — Up to Day 6

Thread Rush may, at its sole discretion, grant an additional refund grace period after the initial 3-day cancellation period.

A refund request may be considered up to 6 calendar days after payment.

Approval during this grace period is not automatic and may depend on factors including whether the order has already been processed, shipped, or fulfilled.

Example:

• Day 1–3: Refund/cancellation request may be submitted.

• Day 4–6: Refund may be considered at Thread Rush's discretion.

• After Day 6: Refund requests will generally not be accepted, except where required by applicable law or where Thread Rush determines an exception is appropriate.

3. No Returns After Delivery

Thread Rush generally does not accept returns after an order has been delivered.

Customers should carefully review their order before completing payment, including:

• Product

• Size

• Colour

• Quantity

• Shipping address

• Contact information

However, this restriction does not exclude any mandatory rights that may apply where a product is defective, damaged, materially different from its description, incorrectly supplied, or otherwise subject to a legal remedy in the customer's jurisdiction.

4. Damaged, Defective or Incorrect Items

If you receive an item that is:

• Damaged during delivery

• Defective

• Significantly different from the product advertised

• Incorrectly supplied

please contact Thread Rush as soon as reasonably possible after delivery.

We may request photographs, videos, order information, or other evidence to assess the issue.

Where Thread Rush confirms that a remedy is appropriate, we may provide an applicable solution, which may include a replacement, refund, repair, or another remedy permitted by applicable law.

5. Refund Processing

Once a refund has been approved, Thread Rush will initiate the refund using the original payment method where reasonably possible.

The time required for the funds to appear in the customer's account may depend on the customer's:

• Bank

• Credit/debit card provider

• Payment processor

• Country

• Currency

• Financial institution

Thread Rush does not control processing times imposed by third-party financial institutions.

6. Shipping & Delivery Fees

Unless otherwise required by applicable law or agreed by Thread Rush, original shipping, customs, duties, taxes, and other delivery-related charges may be non-refundable.

Customers may also be responsible for international return shipping costs where a return is legally permitted and the issue is not attributable to Thread Rush.

7. International Orders

Thread Rush serves customers internationally. Customers are responsible for providing accurate shipping and contact information and should review any applicable customs, import duties, taxes, and delivery requirements before ordering.

International orders may be subject to additional processing and delivery times depending on the destination country.

8. Fraudulent or Abusive Refund Claims

Thread Rush reserves the right to investigate refund requests and take appropriate action where there is evidence of:

• Fraudulent activity

• Repeated abusive refund requests

• False claims

• Manipulation of payment systems

• Deliberate damage or misuse of products

Nothing in this section limits any rights or remedies available under applicable law.

9. Changes to Orders

Once an order has been submitted, Thread Rush cannot guarantee that changes to the product, size, colour, quantity, or delivery address can be made.

Customers should contact Thread Rush immediately after placing an order if a correction is required.

10. Exceptions Required by Law

Thread Rush's policies are intended to operate internationally. Where the laws of a customer's country provide mandatory consumer rights that differ from this policy, those mandatory rights will apply to the extent required by law.

Nothing in this policy is intended to unlawfully restrict or remove a customer's statutory consumer rights.

11. Contact Us

For questions regarding cancellations, refunds, damaged products, defective products, or other order issues, please contact:

THREAD RUSH
Customer Support
Email: threadrush.civarc@gmail.com
Website: www.threadrush.store

Quick customer-facing version

Refunds: Customers may request a cancellation and refund within 3 days of payment. A grace period of up to 6 days after payment may be granted at Thread Rush's discretion, depending on the status of the order. Thread Rush generally does not accept returns after delivery. However, defective, damaged, incorrectly supplied, or materially misdescribed products may qualify for a remedy where applicable. International customers remain subject to any mandatory consumer rights applicable in their country.