Shipping policy

SHIPPING POLICY

Last Updated: 1 October 2026

At Threadrush, we aim to make your shopping experience simple, transparent, and reliable. We ship selected products to customers internationally, subject to product availability and destination restrictions.

1. INTERNATIONAL SHIPPING

We offer shipping to eligible destinations internationally.

Shipping availability, costs, and estimated delivery times may vary depending on:

  • Destination country
  • Product ordered
  • Shipping method
  • Supplier processing time
  • Courier availability
  • Customs and import procedures

Available shipping options and applicable shipping charges will be displayed at checkout where available.

2. ORDER PROCESSING

Orders are normally processed after successful payment has been received.

Orders may require 2–7 business days to process before they are dispatched.

Processing times may be longer during:

  • Public holidays
  • Promotional periods
  • Product launches
  • High-demand periods
  • Supplier disruptions

Processing time is separate from shipping transit time.

3. ESTIMATED DELIVERY TIMES

International orders may generally take approximately 7–25 business days after dispatch, depending on the destination and shipping method.

These are estimates rather than guaranteed delivery dates.

Certain destinations or products may require additional time because of customs clearance, local courier services, weather, or other circumstances outside our reasonable control.

4. SHIPPING COSTS

Shipping costs are calculated based on factors such as:

  • Destination
  • Product size and weight
  • Shipping method
  • Number of products ordered

Any applicable shipping charge will be displayed at checkout before payment is completed.

From time to time, we may offer free-shipping promotions. The terms of each promotion will be displayed on our website.

5. ORDER TRACKING

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

Customers are responsible for using the correct email address and contact information when placing an order.

6. CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the product or shipping price and may be payable by the customer.

Customs policies differ between countries, and we do not control the customs process.

Customers are responsible for complying with applicable import requirements in their country.

7. DELIVERY ADDRESS

Customers are responsible for providing an accurate and complete delivery address.

Please carefully check your:

  • Full name
  • Street address
  • Apartment/unit number
  • City
  • Province/state
  • Postal code
  • Telephone number
  • Email address

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information supplied by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

8. SHIPPING DELAYS

Although we work with shipping providers and suppliers to deliver orders as efficiently as possible, delays may occur.

Possible causes include:

  • Customs clearance
  • Courier delays
  • Severe weather
  • Public holidays
  • Transportation disruptions
  • Incorrect address information
  • High order volumes
  • Supplier delays
  • Events beyond our reasonable control

A shipping delay does not automatically qualify for a refund where the shipment remains in transit and applicable law does not require otherwise.

9. LOST OR MISSING PACKAGES

If tracking indicates that your package has been delivered but you have not received it, please contact us as soon as possible.

We may ask you to:

  1. Check with household members, neighbours, building management, or reception.
  2. Check the delivery address provided during checkout.
  3. Contact the local delivery carrier.
  4. Provide us with relevant information so we can investigate.

We will reasonably assist with investigations where possible.

10. DAMAGED PACKAGES

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging.

Contact us at Threadrush.civarc@gmail.com with:

  • Your order number
  • Photographs of the package
  • Photographs of the product
  • A description of the damage

We will review the matter and provide an appropriate solution where required under our policies and applicable law.

11. MULTIPLE-PRODUCT ORDERS

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfilment location, supplier, or shipping method.

You may therefore receive multiple tracking numbers or packages for a single order.

12. SHIPPING RESTRICTIONS

Some products may not be available for delivery to certain countries because of customs regulations, transportation restrictions, product regulations, or carrier limitations.

We reserve the right to cancel an order where delivery to the selected destination is not reasonably possible or legally permitted.

If payment has already been received for an order that we cancel for this reason, any applicable refund will be processed according to our Refund Policy and applicable law.

13. CHANGES TO SHIPPING INFORMATION

If you need to change your delivery address after placing an order, contact us immediately at:

Threadrush.civarc@gmail.com

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

14. REFUSED OR UNCLAIMED SHIPMENTS

If a customer refuses delivery or fails to collect a shipment, the shipment may be returned to the sender.

Any refund or reshipping will be handled in accordance with our Refund and Returns Policy and applicable consumer laws.

Additional shipping charges may apply where a customer requests that an undelivered shipment be sent again.

15. DELIVERY ESTIMATES ARE NOT GUARANTEES

Any delivery timeframe displayed on our website is an estimate unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control.

However, nothing in this Shipping Policy limits any rights or remedies that cannot legally be excluded under applicable consumer law.

16. CONTACT US

If you have questions about your shipment, please contact us:

Business Name: ThreadRush.store
Email: threadrush.civarc@gmail.com
Website: www.threadrush.store
Business Address: 211 Matsie street
Country: South Africa